Appropriate business etiquette is expected of everyone, especially at corporate events. However, few are trained in the art of good manners. That means most people learn meeting etiquette and how to conduct themselves at business events "on the job."
Keep in mind, the purpose of etiquette is to create an environment that allows everyone to feel comfortable. The following Q&A provides some business etiquette tips for meeting environments.
1. When should you respond to an RSVP?
Events today rely on a variety of RSVP options, including email, phone, mail in cards, and more. It is important for guests to respond quickly when they receive an invitation, and it''s best to respond within a week. If you must decline at the last minute, please notify the host prior to the event or first thing the next day with sincere regrets.
2. What should you wear to an event?
Hosts and guests err on the side of conservative sensibility: dress well and in good taste (everything should always be pressed). That said, most event invitations will provide direction:
Business attire (suits and dresses)
Black tie/black tie optional (more formal evening wear)
Business casual (trousers/khakis with long sleeve shirts)
Jackets and ties required (as instructed)
Some events and venues may advise other casual wear, such as golf, tennis, horse racing, resorts, etc. Organizers will be specific about attire requirements.
3. When should you arrive for an event?
The event host spends significant time and resources to plan and execute an event, so most people know the answer to this question: be on time! If you are a representative of the host, the answer is that you should arrive up to 30 minutes early (you will be given a time, show up when requested).
If you are a guest, understand that the organizer has been selective with the invitation list. Many invitations will include a brief agenda that highlights when guests may arrive for the event, typically providing a window of 15 to 30 minutes for registration and welcome reception times.
Also, it''s important to stay as long as possible or to the conclusion of an event.
4. When should you extend a handshake at an event?
Always upon arrival and departure. This is an easy rule that few people violate. Greet everyone with a firm, sincere handshake, a friendly smile and direct eye contact. However, when approaching a group of individuals, it''s important to note that guests should always shake the hand of the host first.
5. How should you introduce people in a group at an event?
Simply remember to rules:
Introduce lower ranking individuals to higher ranking individuals.
Remember to include titles (e.g., Dr., Judge, etc.) and name prefix (e.g., Mr., Mrs. Ms.).
6. What should you talk about at the event?
It''s important to have strong listening (don''t interrupt) and conversation skills in group situations. This means maintaining open body language (stand up or sit up straight, don''t cross arms, and maintain good eye contact) and showing interest in what others have to say.
Contribute to conversations by being able to speak to a variety of subjects, find topics of mutual interest and avoid correcting what others have to say. Make sure to involve everyone in the group in the discussion (and not just one or two). Encourage people to talk about themselves, and be graceful when providing and/or accepting compliments.
7. What shouldn''t you talk about at the event?
Just as it''s important to understand what to talk about, there are several topics that should generally be avoided:
Personal finance topics
Personal health topics (yours and others)
8. When should you defer extra courties (deference) to others at an event?
It may sound old fashioned, but it''s very important to let people know that you hold them in high esteem. And the act will usually not go unnoticed by the recipient. Several examples (but certainly not an all inclusive list) of when deference is important at an event:
Follow the lead of others (e.g., host) to know when/where to sit.
Hold doors for others.
Don''t assume empty seats are available.
Allow others to take the better seat.
Wait to speak until others acknowledge you.
Wait for the host before taking a first drink.
Wait to eat until after everyone is served and the host has begun.
9. What other business etiquette rules should be kept in mind?
Never drink more than two alcoholic drinks.
Allow the event host to make the first toast.